directDME reduces the administrative burden of finding the appropriate supplier and delivers quality, timely services to the claimant. We guarantee it!

Durable Medical Equipment

• National network of over 300 DME companies offering 20,000 products
• Equipment including but not limited to:
• Aids to Daily Living (bathing aids, commodes, ergonomic products)
• Ambulatory Aids (walkers, canes, crutches)
• Bracing (custom and non-custom, dynamic orthotics)
• Electrotherapy Units & Supplies (bone stimulators, TENS units)
• Exercise & Rehabilitation Equipment (CPM, traction, cryotherapy)
• Lifts (battery powered, manual)
• Prosthetics & Orthopedic Equipment (collars, compression therapy)
• Wheelchair & Mobility Aids (portable ramps, scooters)

Transportation Services

• All drivers are properly insured

Language Translation Services

• Services include intepretation in person or telephonically and written translation for over 200 languages

Vehicle Modifications

• Certified master technicians and dealers/installers with proven experience
• Arrange for vehicle sales, rentals and leasing programs

Home Modifications

• Products include ramps, grab bars, handrails and full home modifications
• A licensed General Contractor oversees all projects

Hearing Aids, Accessories and Audiological Services

• All leading brands of hearing aids as well as batteries are available
• Includes diagnostic evaluations and fitting services

The directDME Advantage

directDME contracts with top manufacturers and service providers which enables us to deliver competitive pricing and greater control over the customer service experience.

Service Promises and Price Guarantees *

DME, Vehicle/Home Modifications and Hearing Aids: directDME contracts with top manufacturers and service providers which enables us to deliver competitive pricing and greater control over the customer service experience.

Transportation Service: the driver will arrive within 15 minutes of the scheduled time. Failure to do so will result in no charge for the service. Any charge for a missed appointment as a result of failure to meet this promise will be paid by directDME.

DME, Vehicle/Home Modifications and Hearing Aids: directDME contracts with top manufacturers and service providers which enables us to deliver competitive pricing and greater control over the customer service experience.

Language Translation Services: a translator, fluent in the requested language, will arrive within 15 minutes of the scheduled appointment. Failure to deliver on this promise will result in no charge for the service. Any charge for a missed appointment as a result of failure to meet this promise will be paid by directDME.

Simply notify us of the details and we will apply any adjustments.

Pricing Advantage

directDME has a unique pricing structure that positions us ahead of our competition.

• Pricing never above state fee schedules or usual and customary levels, as established by the industry leader in price data.
• Successful rental program with all months applied to the purchase price
• Effective cost containment programs and processes including:
• Price Cap Program with pricing capped below fee schedule for many commonly used items
• Product Substitution Program for select electrotherapy and wound care products
• Price negotiation for out-of-network vendors
• Cost avoidance through product assessment
• Blocked savings from orders not accepted due to authorization process

Our pricing advantage provides significant benefits and measurable savings to our clients with cost efficient durable medical equipment options and expense management opportunities for their workers' compensation claims.

Process Advantage

directDME's service model is designed to assist our clients with their claims handling and improve claims management outcomes.

• Adjuster's authorization obtained prior to purchase providing expense control upfront
• Vendor liens for unauthorized products are greatly reduced
• directDME monitors the order until delivery

*Some restrictions apply. The DME products must have the same manufacturer and model number, and the competing product must be medically suitable for the same application (e.g., the comparison product accommodates the claimant's needs); the price comparison must reflect identical terms of service including but not limited to delivery timeframe, installation fees, method of payment accepted (third party payment processing); custom products, including but not limited to custom-molded and custom-fitted braces and custom manual and power wheelchairs are exempt. For transportation services, referrals must be requested no later than 48 hours prior to an appointment and must include a complete and accurate address and billing information. The Service Promise is not applicable if our failure to respond is a result of severe weather conditions, natural disaster or civil unrest.

For a printed version of diretDME's products and services, as well as our service promises, price guarantee and ordering options, click on our Synopsis of Services.

Placing an order is easy.
Call our toll free number to reach a customer service representative
877-496-7461
Fax our "Quick Order" fax sheet to
888-219-6588
Email our "Quick Order" fax sheet to
orders@directdme.com