Interpretation and translation services include:

• Instantaneous telephonic interpretation
• In-person and on-site interpretation available via appointment
• Timely, accurate translation of medical records, physician reports,court proceedings,etc.
• Document translation of functional capacity evaluations and independent medical examinations

Over 200 languages and dialects are available, from the more frequently requested languages like Spanish, Mandarin, and Vietnamese, to the less common such as Hakka, Tagalog, and Urdu.

Instantaneous interpretation (Teleconference)

Clear and concise communication is crucial when there is an immediate need. With one call, you are directly connected to an interpreter who speaks the required language.

Our interpretation hotline provides quality customer service including:

• No charge for all calls under 3 minutes
• No contact; no charge
• Connect up to 4 people at no additional charge
• Interpreters who are knowledgeable about the insurance industry

directDME's Language Translation Service Promise

A translator, fluent in the requested language, will arrive within 15 minutes of the scheduled appointment. Failure to deliver on this promise will result in no charge for the service. Any charge for a missed appointment as a result of failure to meet this promise will be paid by directDME.*

*Some restrictions apply. For transportation services, referrals must be requested no later than 48 hours prior to an appointment and must include a complete and accurate address and billing information. The Service Promise is not applicable if our failure to respond is a result of severe weather conditions, natural disaster or civil unrest.