directDME will notify you if our website collects personally identifiable information of yours. We will inform you of:

• The organization collecting the information
• How the information will be used
• With whom the information may be shared
• What choices are available to you regarding collection, use and distribution of the information
• The kind of security procedures that are in place to protect the loss, misuse or alteration of information under directDME control
• How you can correct any inaccuracies in the information

Below you will find information explaining:

• Why we collect information
• How we collect information
• How we use the information we collect
• Disclosure of your Protected Health Information
• Emails we may send you
• Choice / how you can opt out
• If we change our privacy policy
• Links you may find on our site

Why we collect information

directDME collects information to:

• Rapidly and accurately fill your order(s)
• Improve your experience at directDME
• Contact you if we have difficulty processing an order
• Comply with federal regulations concerning the dispensing of medical devices

How we collect information

directDME collects information from our users at several points in our website. Prior to placing an order, users are asked to complete a registration form. In it, the user provides contact information, such as name and email address, so that we can accept the order.

On our order form, a user must provide contact information so that we can fill the order (such as name and shipping address) and financial information (such as payor information).

The transfer of this information is secure and cannot be received or read by others. (For more information on the measures we take to ensure the security of your personal information, click here.)

When you visit directDME, you are sent a cookie. (To learn more about cookies, click here.) The cookie is used to identify you while you visit directDME and to keep items in your shopping cart between visits.

directDME is the sole owner of the information collected on this site. We will not sell, share, or rent this information except as disclosed in this statement. Should it be necessary to share information we have collected about you, we will ask your permission before we do.

How we use the information we collect

directDME uses the personal information you supply to complete and ship your order. We use your email address to send an order confirmation and to alert you of any changes in the availability of the items you order. We may store collected information to verify the transaction for customer service and accounting purposes, and to help personalize your experience on the directDME site.

directDME partners with several parties to provide specific services, such as outside shipping. We share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

directDME uses IP addresses to analyze trends, to administer the site, to track users' movement, and to gather broad demographic information for marketing purposes. We also use IP addresses to identify visitors who: 1) refuse to comply with directDME's terms of service; 2) who threaten to disrupt our service or website; or 3) who attempt to take any actions against directDME, our customers, or our vendors.

directDME shares aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

If your personally identifiable information (such as your address or phone number) changes, or if you no longer desire our service, you may contact us to correct, update or remove your personal data.

Emails we send you

We send a welcoming email to new users to verify password and username.

We occasionally send product information and offers to established users. Please see our choice and opt-out below if you are not interested in receiving these emails.

We may send site and service updates to established users. Such users are not able to opt-out of receiving these announcements, as they contain information essential to utilizing our site.

We also communicate with users regarding account issues and customer requests via email or phone.

Choice/Opt-out

Users may "opt-out" of having their information used for purposes not directly related to our site at any point this information is requested. To stop receiving information and offers on products and services, users may contact us at customerservice@directdme.com.

If we change our privacy policy

If directDME changes its privacy policy at any time, we will post these changes on our homepage. If we decide to use personally identifiable information other than as outlined in this document, we will notify users by way of an email. Users can then choose to let us use their information in this way, or not.

Links you may find on our site

directDME is not responsible for the privacy practices of other sites to which this site links. We encourage our users to read the privacy statements of each and every web site they visit that collects personally identifiable information.