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Service Promises and Price Guarantees

DME, Vehicle/Home Modifications and Hearing Aids: directDME contracts with top manufacturers and service providers which enables us to deliver competitive pricing and greater control over the customer service experience.

Transportation Service: the driver will arrive within 15 minutes of the scheduled time. Failure to do so will result in no charge for the service. Any charge for a missed appointment as a result of failure to meet this promise will be paid by directDME.

Language Translation Services: a translator, fluent in the requested language, will arrive within 15 minutes of the scheduled appointment. Failure to deliver on this promise will result in no charge for the service. Any charge for a missed appointment as a result of failure to meet this promise will be paid by directDME.

Home Health Care: directDME will deliver the right services at the right price. If an identical service elsewhere is priced lower, directDME will beat the price by 5% of the difference.

Simply notify us of the details and we will apply any adjustments.

*Some restrictions apply. The DME products must have the same manufacturer and model number, and the competing product must be medically suitable for the same application (e.g., the comparison product accommodates the claimant's needs); the price comparison must reflect identical terms of service including but not limited to delivery timeframe, installation fees, method of payment accepted (third party payment processing); custom products, including but not limited to custom-molded and custom-fitted braces and custom manual and power wheelchairs are exempt. For transportation services, referrals must be requested no later than 48 hours prior to an appointment and must include a complete and accurate address and billing information. The Service Promise is not applicable if our failure to respond is a result of severe weather conditions, natural disaster or civil unrest.

For a printed version of diretDME's products and services, as well as our service promises, price guarantee and ordering options, click on our Synopsis of Services.